Launched January 29. Live in 4 months across 3 countries.

200+

USERS TO BE TRAINED

17

COURSES BUILT

90

TRAINING VIDEOS

4

LANGUAGES

The real cost of Train the Trainer at scale

• Knowledge degrades at every handoff. Research consistently shows trainers forget over 50% of what they learned before they've even delivered their first session. Each layer of the cascade dilutes the message — the ERP equivalent of Chinese whispers.

• Business disruption is baked in. Key users are pulled from operations for training. Then they pull others. Scheduling 200+ warehouse staff across 15 sites and 3 countries through instructor-led sessions is a project in itself.
• Consistency is impossible to guarantee. Each trainer interprets, simplifies, or inadvertently omits. By the time training reaches the warehouse floor, it may bear only passing resemblance to what was originally delivered.
• Generic content, not your scenarios. Traditional training materials use vanilla ERP workflows. Your actual data, your process sequences, your warehouse-specific configurations — absent.
• Users forget after go-live anyway. Classroom-delivered training has notoriously low retention. When users encounter an unfamiliar process weeks later, the training session is a distant memory.
• No way to verify readiness. The Train the Trainer model tells you who attended a session. It cannot tell you who can actually perform the task. Go-live readiness is assumed, not measured.
• Attrition erases institutional knowledge. When a trained key user leaves, their knowledge leaves with them. The next person starts from scratch with no access to what was originally taught.

HOW IT WORKS · INFOMIND AI PIPELINE

From one recording to 140+ language training videos — automatically

1

Business user records a walkthrough

Michael — or a consultant — records a screen walkthrough of an Infor WMS process using CCL's actual system, with CCL's real data, in CCL's specific configuration. No specialist production skills required.

2

AI agent generates automation test scripts

From the recording, Infomind's AI agent automatically extracts and generates structured automation test scripts. These can be run against the live WMS environment to validate processes — turning a training recording into a testing asset simultaneously. This capability is actively being developed and is expected to yield significant benefits from Wave II onwards.

3

Test scripts are validated and approved

The generated scripts are run and the results verified. This creates a quality-assured, CCL-specific baseline that underpins both the testing programme and the training content.

4

Training videos generated in 140+ languages

From the validated test script, Infomind's platform generates polished training videos in over 140 languages — CCL-scenario-specific content, with CCL's actual data, process steps, and configurations embedded throughout.

5

Published to the CCL-branded LMS instantly

Videos are published directly to CCL's co-branded learning portal, served to each user in their profile language, accessible on any device — including portable devices in truck cabs.

Key distinction: Because training videos are derived from CCL's own test scripts — run against their own system with their own data — users are not learning how Infor WMS works in theory. They are learning exactly how their warehouse uses Infor WMS, step by step, in their language.

Dimension

Train the Trainer

Infomind Platform

Content creation

Specialist trainers, external vendors, weeks of production

One business user, AI-assisted, days to weeks

Knowledge fidelity

Degrades at each handoff — 50%+ loss documented per layer

Identical content delivered to every user, every time

Content relevance

Generic ERP workflows — not your scenarios or data

Built from your test scripts, your data, your configuration

Languages

Manual translation, high cost, limited coverage

140+ languages generated automatically from source

Business disruption

Repeated sessions pulling staff off operations across training tiers

On-demand — users train when it suits them, on any device

Retention after go-live

Low — classroom training largely forgotten within weeks

Videos always available — users rewatch at the point of need

Competency verification

Attendance records only — no proof of ability

Driver's License assessments prove practical competency per user

Staff attrition

New joiners start from scratch with degraded materials

Permanent content library — new hires onboard from the same source

Testing alignment

Test scripts and training are separate, rarely aligned

Training videos generated directly from validated test scripts

⚡ Fast, decisive management.

CCL's leadership made calls quickly and backed their team with the authority to act — removing one of the most common causes of ERP project overruns.

🗂 Structured project management.

A dedicated CCL project team, along with external consultant and Partner at ProSource Jan Larsen, ensured well-organised planning that kept workflows coordinated and the schedule on track.

🤝 Leadership that backs its people.

Management didn't just approve the project — they actively supported it, giving the team authority to execute without bureaucratic friction.

🎯 Michael: a champion who owned it.

A highly capable, non-technical business user who — with a little help from a colleague — built the entire portal: 17 courses, 90 videos, 4 languages, in just over 4 months from a 29 January kickoff.

“It is cost-effective in terms of setup, production, implementation, operation and maintenance. The solution saves a lot of time, and its monitoring and follow-up capabilities are unique.”

— CCL Leadership

FEATURE · INFOMIND DRIVER'S LICENSE

From "watched a video" to "can actually do it"

The Driver's License feature allows administrators to assign hands-on practical assessments alongside training content. Users don't just watch how to perform a WMS task — they are assessed on whether they can execute it in the system, with full attempt tracking, scoring, and admin review.

For CCL, this closes the loop that traditional training leaves open — administrators can see, across every department and site, not just who completed a course, but who has demonstrated competency by performing the actual workflow.

"Infomind's intuitive platform simplified test automation and training content creation. The team at CCL onboarded faster than expected with multilingual video training. They are achieving strong results across video production and portal capabilities. Infomind is a flexible, committed partner we now see as strategic for test and release management."

Jan Larsen

External Consultant & Partner, ProSource

200+

Users to be trained across 15 sites

90

Training videos across 4 languages

3

Countries over a 2-year rollout

<4 mo

Portal built — 29 Jan kickoff to 31 Aug 2026 go-live